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TOP QUALITY EXTERIORS LLC

Privacy Policy

Top Quality Exteriors LLC

Last Updated: October 22, 2026

This page applies to this inspection-request website operated by Top Quality Exteriors LLC, including its landing page, embedded forms, confirmation page and related customer communications.

1. Introduction

Top Quality Exteriors LLC (“Top Quality Exteriors,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, customer communications, and roofing, siding, and exterior improvement services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, including for certain SMS communications, we obtain that consent separately.

Please review this policy along with our Terms and Conditions:

Terms & Conditions

2. Information We Collect

We may collect information that you provide voluntarily, information generated when you interact with our services, and information collected automatically when you use our website.

2.1 Personal Information

Depending on your interactions with us, information may include:

2.2 Automatically Collected Information

When you visit our website, we may collect technical information, including:

We may use website analytics tools to understand visitor activity, improve website performance, and evaluate our marketing efforts.

2.3 Information from Other Sources

Where permitted by law, we may receive information from service providers, customer referrals, advertising or inquiry platforms, and other sources involved in a customer-initiated service request.

Information received from other sources is handled in accordance with this Privacy Policy and applicable law.

3. How We Use Information

We use personal information for legitimate business purposes, including:

  1. Responding to inquiries and service requests.

  2. Scheduling roofing and siding inspections, consultations, and appointments.

  3. Preparing estimates, proposals, and project documentation.

  4. Performing and coordinating contracted services.

  5. Providing appointment confirmations, reminders, and project updates.

  6. Following up on customer inquiries and estimates.

  7. Responding to customer service questions.

  8. Requesting feedback and reviews from customers.

  9. Managing invoices, payments, and business records.

  10. Maintaining website functionality and security.

  11. Understanding website traffic and improving customer experience.

  12. Sending promotional communications when appropriate consent has been obtained.

  13. Meeting legal, regulatory, and contractual obligations.

We use personal information only for purposes consistent with the reason it was collected, applicable notices, and relevant legal requirements.

4. SMS and Text Messaging Privacy

4.1 SMS Messaging Program

Top Quality Exteriors LLC may offer SMS/text messaging to individuals who have provided appropriate consent.

Depending on the messaging program and permissions selected, text messages may include:

We do not treat submission of a telephone number alone as consent to receive marketing SMS messages.

4.2 SMS Consent

Where SMS consent is collected through our website, the relevant form explains the types of messages being requested.

Customers may choose whether to receive SMS communications. Where both marketing and non-marketing consent are offered, these permissions are collected separately.

Consent to receive SMS messages is not a condition of purchasing any products or services from Top Quality Exteriors LLC.

We may retain records of consent, including the method and date of opt-in, consent language presented, and applicable communication preferences.

4.3 Mobile Information and SMS Consent Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or provide mobile phone numbers or SMS opt-in permissions to third parties for their independent marketing campaigns.

4.4 SMS Opt-Out

You may cancel SMS messages at any time by replying STOP to a text message from Top Quality Exteriors LLC.

After submitting an opt-out request, you may receive a confirmation message indicating that you have been unsubscribed.

No further messages will be sent under the opted-out SMS program unless you subsequently provide valid consent to receive messages again.

4.5 SMS Help and Support

For SMS messaging assistance, reply HELP to any applicable message.

You may also contact us directly:

Phone: (314) 628-8995

Email: mario@topqualityexteriorsllc.com

4.6 Message Frequency and Charges

Message frequency varies according to the services requested, appointments scheduled, customer interactions, and any messaging programs selected.

Message and data rates may apply depending on your wireless provider and mobile service plan.

4.7 SMS Delivery and Security

Text messages may travel through third-party telecommunications networks and messaging service providers.

Wireless carriers are not liable for delayed or undelivered messages.

Although we take reasonable measures to protect customer information, SMS transmission may not be fully secure. Customers should avoid transmitting highly sensitive financial or identification information through text messages.

5. Disclosure of Personal Information

We may disclose personal information only as reasonably necessary for legitimate business operations, authorized services, or legal obligations.

5.1 Business Service Providers

We may use service providers that assist with website hosting, customer relationship management, scheduling, communications, payment processing, analytics, or customer support.

Such providers may process limited customer information on our behalf as needed to perform their contracted functions.

5.2 Project and Service Coordination

Where reasonably necessary, project-related information may be provided to authorized personnel or service providers involved in fulfilling a requested or contracted service.

5.3 Insurance and Other Authorized Recipients

With appropriate authorization, we may share relevant project documentation or other necessary information with an insurance company or another party designated by the customer.

5.4 Legal and Safety Obligations

We may disclose information when reasonably necessary to comply with applicable law, lawful requests, court orders, or to protect the rights and safety of the Company, customers, or others.

5.5 Business Transactions

If our business undergoes a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred where permitted by applicable law, subject to appropriate privacy protections.

5.6 Marketing Restrictions

Disclosures to advertising providers, when those tools are enabled, are described in Section 6. Depending on applicable law, some advertising-related disclosures may be treated as sharing for targeted advertising. The restrictions on mobile information and SMS consent in Section 4.3 continue to apply.

We do not disclose mobile phone numbers or SMS consent information to third parties or affiliates for their independent marketing or promotional purposes.

Our use of SMS information remains subject to Section 4.3.

6. Cookies and Website Analytics

Our website may use cookies and related technologies to maintain website functionality, evaluate traffic, improve performance, and understand visitor interactions.

Some third-party analytics or advertising tools may also use cookies or similar identifiers, where deployed and permitted by applicable law.

You may manage cookies through your browser settings and any privacy controls made available on our website.

Disabling cookies may affect some website features.

Campaign forms and third-party tools

Our inspection request form uses GoHighLevel/LeadConnector to collect submitted information and help us manage inquiries and communications. Website hosting and embedded review or font services may receive technical information, such as your IP address and browser details, when their resources load.

Meta advertising and conversion measurement

This website uses Meta Pixel. Meta may receive technical information such as IP address, browser and device details, cookie identifiers, visited page URLs and page-view events, including visits to the inspection-request thank-you page. This helps measure ad performance, attribute inquiries to ads and, where permitted, support relevant advertising. Meta may associate this activity with information it holds about you. See Meta’s Privacy Policy for its own processing practices.

A form submission does not itself authorize marketing texts or provide consent to advertising cookies. Where consent is required for non-essential tracking, it must be obtained separately before that tracking is activated. SMS opt-in records and mobile information remain subject to the restrictions in Section 4.3.

You can contact us to request access, correction, deletion, withdrawal of consent, or an opt-out from advertising-related sharing where applicable law provides those rights. Browser cookie controls may limit tracking but do not necessarily prevent every form of data processing. Please do not include financial account information, government identification numbers or other sensitive information in the inspection request form.

You can manage cookies in your browser and use any consent controls provided on this website. You can also review your advertising preferences with Meta. Contact us using the details below to ask about our data practices or exercise any applicable privacy rights. The mobile-information restrictions in Section 4.3 continue to apply.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No online information system or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill contractual responsibilities, resolve disputes, document consent, or comply with applicable law.

Where relevant, SMS consent and opt-out records may be retained to demonstrate compliance with applicable messaging requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable retention obligations.

9. Privacy Choices and Rights

Depending on applicable law, you may have rights to:

You may submit a privacy request using the contact information provided below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and services are intended for adults seeking roofing, siding, and exterior improvement services.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

11. Third-Party Websites

Our website may contain links to independent third-party websites or services.

We do not control their privacy practices and encourage users to review the privacy policies of any external services they access.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business operations, technology, legal requirements, or information practices.

Revisions will be published on this page with an updated revision date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

13. Contact Information

Questions about this Privacy Policy, data practices, or communication preferences may be directed to:

Top Quality Exteriors LLC

12645 Olive Blvd Suite 238
Creve Coeur, MO 63141
United States

Phone: (314) 628-8995

Email: mario@topqualityexteriorsllc.com

Website: Roof inspection landing page

Terms and Conditions:
Terms & Conditions